Why is fast food called fast food when it clearly isn't anymore? I remember going to a fast food joint and almost always getting my meal quickly.
I waited for over a half hour for my food last night, the place was busy but a half an hour I was about ready to leave without it.
The people that work at these places are pretty young, and it seems to me that they couldn't care less if they do a good job or not. How many times have you ordered something at the drive through, and when you leave the order is wrong. You are in a hurry so you don't go back and complain, you eat whatever it is that they gave you.
Why do we pay upfront at fast food places and not restaurants that you sit down at? Do you think that would make a difference in the quality of service? Maybe we should pay after we have received our food and checked to make sure it's what we ordered, if it's wrong we should get a little discount.
If I have to wait longer than expected that's one problem I can understand and accept but if I have to wait and they screw up the order that is a different issue that I have a real problem with. It's not my fault that you didn't see any sugar coming out of the dispenser when you hit the button, that's just laziness and I don't want to pay for it.
Fast food places are starting to act like sit down restaurants, in the form of wanting tips now for their service. We pay you, you give us what we pay you for, why is there a tip involved in there? Did you go above and beyond your job description because you want customers to have a better experience? No, probably not.
Fast food prices are starting to get expensive as well, it's no longer cheaper to eat at these places it's starting to cost the same. Does it seem like the fast food industry needs a new hook other than being fast? Let me know.
Scott Goerz
