With the internet always on the rise and new technologies coming out, it seems to me that talking to a real person over the phone is starting to be replaced with some sort of robot secretary.
I had to call a company to complain about the service I was getting, and after listening to the questionnaire and answering all the crazy questions, I finally got to talk to a human, at least I thought it was, but I quickly realized it was not human when I started asking questions it couldn't answer.
I asked, are you a human? It answered "I'm sorry sir we are not allowed to comment on that subject." What is the point in arguing to a machine, I might as well tell my story to the wall, I'd get the same amount of empathy.
This is happening more and more often, web page assistants pop up with "Can I help you?" Are you telling me that a person is sitting at a desk 24 hours a day, 7 days a week, just waiting to help me out? No I don't think so, it is a language bot, always online and always ready to answer questions. If you don't believe me, just start typing some random crazy sentences, the water in my hat flows upwards, the answers are not "human".
I went into the St. Albert gazette the other day because I wanted to speak to a person in person. When I did the people in there were shocked to see an actual customer. They asked me why I didn't call them instead of coming in. Isn't that an odd question?
When you talk to a person on the phone, you can't see facial expression, and you can't tell if they are preoccupied and doing something else, like doodling on a sheet of paper while you ask them questions. 90 percent of the time you get sent to a different "expert" to help you and they usually don't know what they are talking about either. Maybe a robot would be better if they had the answers. I don't know anymore, but I am sure that this is the reason people would rather google their answers than call and ask an "Expert".
